Reference

Understand Your Rights and Our Conditions

Before you open an account or move funds through bKash, Nagad, or Rocket, we want you to know exactly what governs your relationship with a99bed.

Account ConditionsBangladesh EligibilitybKash, Nagad, Rocket PolicyData and PrivacyContact Rights
a99bed Understand Your Rights and Our Conditions
REACH OUR TEAM

Contact Us About Any Legal or Policy Matter

If a section of our terms raises a question, or if you need to exercise a right — such as requesting your account data or asking us to correct a detail — our support team handles these requests directly. Reach out through any of the channels below and mention that your query is policy-related so it reaches the right person faster.

Team online

Live Chat

Open the chat widget from any page in the lobby. State your account ID and the specific policy clause or data request you are raising so we can respond without back-and-forth.

Email Support

Send policy and legal queries to our support address. Include your registered mobile number — the one linked to your bKash, Nagad, or Rocket wallet — so we can verify your account quickly.

Account Help Centre

Log in, go to Account Settings, then select Help and Policy. You can submit a formal data request or a terms clarification directly from there without leaving your account dashboard.

HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We collect only the account and payment data we need to run your wallet, verify transactions, and keep your sessions secure. Here is how each area works in practice so you know what we hold and why.

Data We Hold We store your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, transaction history, and session logs. We do not sell or share this data with third-party advertisers.
Cookies and Sessions Our lobby uses session cookies to keep you logged in and to remember your last game position. You can clear these through your mobile browser settings; clearing them will log you out of your current session.
Account Security Every login triggers an OTP sent to your registered number. If you suspect unauthorised access, change your PIN immediately through Account Settings and contact us via live chat to flag the session.
Retention and Deletion We retain account records for a period required by our operating conditions. Once that period passes, you may request deletion by contacting support with your account ID and registered wallet number.

Common Questions About Our Legal Terms

These are the questions we hear most often when someone reviews our terms for the first time. If your question is not here, our support team can answer it through live chat or email.

Access depends entirely on your local law and eligible region. We cannot confirm legality on your behalf — please check the rules that apply where you are located before opening an account.

No. Wallet accounts must match the name registered on your a99bed account. Funds sent from a third-party bKash or Nagad number will be held or returned pending identity verification.

Log in, go to Account Settings, select Help and Policy, then submit a Data Request form. Alternatively, email us with your account ID and registered mobile number and we will respond accordingly.

The revised terms are posted on this page with an effective date. Continued use of the lobby after that date constitutes acceptance. If you object, close your account and withdraw your balance before the effective date.

We retain transaction data for the period required by our operating conditions. After that, you may request deletion via live chat or email with your account ID and wallet details.

Change your PIN immediately through Account Settings and contact live chat. Provide your registered mobile number — your bKash, Nagad, or Rocket identifier — so we can review the session logs quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.