Reference

What You Agree To When You Use a99bed

These terms set out the rules that apply to your a99bed account — how it works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilitybKash & Nagad Wallet RulesWithdrawal ConditionsAccount Suspension PolicyJurisdiction Applies
a99bed What You Agree To When You Use a99bed
HOW WE OPERATE

How a99bed Handles Your Account and Data

We keep your account data and transaction history secure. Here is what that looks like in practice — from how we store your details to how you can request changes or close your account.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We never store your bKash or Nagad PIN — only the wallet number you register for payouts.

Data Retention

We retain transaction records and account activity logs as required by our operating obligations. You can request a summary of your data through the support team at any time.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your lobby preferences on mobile. You can clear these from your browser or app settings without affecting your account balance.

Account Changes and Closure

To update your registered wallet number or close your account, contact support with your account ID. Pending withdrawals are processed before closure is confirmed.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. Bring your account ID and the relevant transaction reference when you contact us — it speeds things up.

Live Chat Open the chat widget from any page on a99bed. Our team handles terms and account queries and can escalate to a senior agent when needed.
Email Support Send a detailed message to our support address for written records of your query. We respond to terms-related emails with a reference number you can track.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — wallet rules, withdrawal conditions, and account suspension steps — with step-by-step answers.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering eligibility, wallet rules, account access, and what happens when something goes wrong.

Account eligibility depends on your local law and the regions we currently serve. You must meet the age and residency requirements that apply in your jurisdiction before opening an account.

Yes. Deposits via bKash, Nagad, and Rocket credit your account wallet once the mobile transfer confirms. Withdrawals go back to the same registered wallet number, after identity verification is complete.

Contact support with your account ID and the transaction reference. We review the record against our payment logs and respond with a written outcome. Keep your mobile wallet receipt as supporting evidence.

We notify you through your registered contact before material changes take effect. Continuing to use your account after the notice period counts as acceptance of the updated terms.

We may suspend an account if activity breaches these terms. You will receive a notice explaining the reason. You can contact support to request a review, and any verified balance is returned through your registered wallet.

Send a request through live chat or email with your account ID. Data summaries are provided within a reasonable period. Account closure is confirmed after any pending withdrawals are processed to your wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.